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Chapter 1, ‘Planning for teaching and learning’, starts by exploring the basis
of successful learning processes. We look at the assessment of learners’ needs,
from both a language learning and a more broadly human perspective, and then
go on to look at planning a course and locating and designing suitable materials
to support it.
Chapter 2, ‘Meeting learners’ needs’, looks in more depth at language learners
as social human beings. We consider how to foster valuable learning processes in
the classroom, and offer practical tips on how to handle large groups and smaller
groups. We also make suggestions on how best to support mature learners, and
learners away from home. We end with a discussion of ways of collecting useful
feedback from the learners themselves.
Chapter 3 is the most substantial part of this book and deals with a range of
language teaching activities. We look first at techniques for teaching the various
aspects of language, and end with some ideas about creative things, such as
games and role plays, that can contribute to the learning of a wide range of
content and skills.
Chapter 4 is about using flexible or self-access learning in your work, or even
to replace well-chosen aspects of your normal face-to-face provision. We look at
the establishment of self-access facilities, their use, and the choice and design of
materials to go in them.
Chapter 5 offers suggestions on ways of making use of information and
communications technologies to support ESOL learning. The use of e-mail and
computer conferencing can be particularly useful to people learning a language,
giving them practice in a non-threatening environment, both at reading and
writing in their target language.

Chapter 6 is about assessment, including helping learners to benefit from selfassessment
and peer-assessment. The chapter includes suggestions for helping
learners to prepare successfully for public examinations.
Chapter 7 is written for you! We include various suggestions from which to
choose your own personal professional development activities, and also some
‘survival’ suggestions, which we hope will prove useful to you if and when they
are needed.